> ## Documentation Index
> Fetch the complete documentation index at: https://tradepost.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Symptoms a moderator actually sees, and what is behind each one.

## Settings

<AccordionGroup>
  <Accordion title="I changed a setting and nothing happened">
    Give it a minute. A trader with the hub already open keeps the old rules until
    they close and reopen it. Reloading does not help; the wait is subreddit-wide. [Both waits](/moderators/settings#when-a-change-takes-effect).
  </Accordion>

  <Accordion title="I saved 60 days and it shows 20">
    Sixteen settings accept any value and move it into range on read, without an
    error and without changing what the screen shows. [The full
    table](/moderators/settings#values-corrected-on-save).
  </Accordion>

  <Accordion title="The setting for saving shipping details is gone">
    Trade Post no longer stores shipping addresses or payment handles, so the
    setting was removed. Reddit's app review does not permit an app to hold them.
    Traders exchange them in Reddit messages instead. [Trade
    rules](/moderators/trade-rules).
  </Accordion>

  <Accordion title="I set the idle window to 30 to be safe and items are still there">
    The floor is 90 days; anything lower is raised. A listing post keeps its own
    copy of an item for 90 days, so earlier deletion makes traded items reappear as
    available on live posts.
  </Accordion>

  <Accordion title="I set traded items to 0 meaning never, and they were deleted anyway">
    `0` on the traded window means follow the idle window. Set both item windows to
    `0` to keep traded items forever.
    [Why](/moderators/settings#fields-where-0-is-not-zero).
  </Accordion>

  <Accordion title="Traders are being refused on a rule I did not set">
    The propagation window. The composer is showing older rules while the server
    judges by the new ones. Clears in about a minute; a trader with the hub open
    needs to reopen it.
  </Accordion>
</AccordionGroup>

## Flair and trade counts

<AccordionGroup>
  <Accordion title="Flair is not updating">
    Check in order: user flair disabled subreddit-wide; mode set to **Keep our
    existing bot** or **Leave flair alone**, which write no flair; app account
    missing moderator permissions; or the flair is near 64 characters with no room
    to append, in which case Trade Post declines rather than truncating. [The
    modes](/moderators/flair).
  </Accordion>

  <Accordion title="Traders' flair lost its colour and template">
    Expected. The first flair write clears the template and background colour and
    forces text colour to dark, because Reddit's flair API replaces rather than
    patches. [The warning and what to do
    about it](/moderators/flair#trade-post-writes-it).
  </Accordion>

  <Accordion title="My bot is not seeing confirmations">
    Check the bot name is filled in; blank disarms the mode and the confirm button
    never appears. Then check the phrase contains both `{bot}` and `{user}` and
    matches what your bot parses.
  </Accordion>

  <Accordion title="A trader's count looks wrong">
    Press **Rebuild trade counts** in Mod tools. Safe to repeat; it never lowers a
    count. It will not raise the number above what the flair says, because it
    reclassifies rather than adds. [What the rebuild
    does](/moderators/ledger#rebuild-trade-counts).
  </Accordion>

  <Accordion title="Their flair and the lookup disagree">
    Two different numbers. They drift when a moderator or bot edits flair by hand,
    or when a count expires. To correct the public number, edit the flair directly:
    Trade Post reads whatever is there on the next completed trade and increments
    it.
  </Accordion>
</AccordionGroup>

## Trades and inventory

<AccordionGroup>
  <Accordion title="I changed the ghost window and open trades did not move">
    The window is fixed onto each trade at accept. The change applies to new trades.
  </Accordion>

  <Accordion title="An item is stuck as pending">
    Server-set, so traders cannot clear it. The inventory sweep at :15 frees items
    stuck on a trade that no longer exists; the stalled-trade sweep at :00 releases
    items from trades past their deadline.
  </Accordion>

  <Accordion title="A trader re-imported their export and now has everything twice">
    Imports only add. There is no id column, so nothing can match a row to an
    existing item. Delete the duplicates.
  </Accordion>

  <Accordion title="A trader says their condition options look wrong">
    Conditions are stored as keys, not labels. Re-wording keeps existing items only
    if the key is unchanged. [How the keys
    work](/moderators/listing-format#condition-options).
  </Accordion>

  <Accordion title="I approved a removed offer comment and the offer did not come back">
    A removal is treated as a deletion and the record was erased on arrival. It
    cannot be restored. Prefer a reply over a removal on offer comments you want to
    keep.
  </Accordion>
</AccordionGroup>

## The ledger

<AccordionGroup>
  <Accordion title="The ledger page is empty or missing">
    Either nothing has resolved yet, or the write has not run. It runs at :30. There
    is no wiki setting to check; the ledger uses the moderator wiki, which is always
    available to your team.
  </Accordion>

  <Accordion title="A month is missing that should not be">
    A month whose writes keep failing is set aside after six attempts so it does not
    block the rest. Nothing is deleted, but restoring it needs a hand. [What to
    do](/moderators/ledger#writes).
  </Accordion>

  <Accordion title="A ledger page renders as one run-on paragraph">
    An old page layout. **Rebuild trade counts** re-formats it, and is the only thing
    that rewrites a finished month. Prose typed onto the page does not survive.
  </Accordion>

  <Accordion title="The ledger link says the page does not exist">
    Ledger links point at `old.reddit.com`, the wiki Trade Post writes to. The same
    path on `www.reddit.com` can report the page as missing when it is not.
  </Accordion>
</AccordionGroup>

## Mod tools

<AccordionGroup>
  <Accordion title="A new moderator cannot see Mod tools">
    Up to ten minutes. Reddit does not announce team changes, so Trade Post
    re-checks periodically.
  </Accordion>

  <Accordion title="A lookup came back empty. Does that mean they are clean?">
    No. It means Trade Post has no record of them. They may have traded before you
    installed it, or in another subreddit.
  </Accordion>

  <Accordion title="A counter shows a dash instead of a number">
    Your subreddit is not tracking that outcome, so a zero would misrepresent the
    trader. [Negative
    tracking](/moderators/trade-rules#keep-a-record-of-back-outs-and-ghosts).
  </Accordion>
</AccordionGroup>

## Still stuck

[Getting help](/support) covers where to ask and where to report something broken,
and what to include either way. Mod tools links both from the bottom of the screen.