Troubleshooting

Symptoms a trader actually sees, and what is behind each one.

Inventory

I re-imported my export and now I have everything twice

Import only ever creates. Delete the duplicates. Why.

Some rows were refused and the rest went in

Expected. The report hands the refused rows back for pasting straight back after a fix. The commonest causes.

Every row failed on the condition column

Only your subreddit’s current list is accepted, and a separator matters: Like New and LikeNew are two different conditions. Condition.

My import stopped part way through

What was created stays created, and the report hands back the rest. Read it carefully first: one case leaves rows that may exist after all.

I cannot add any more items

You are at your subreddit’s cap. Delete something, starting with the Traded tab. The cap.

An item shows as pending and I cannot change it

An open trade is holding it, and only the trade resolving releases it. One stranded on a trade that no longer exists is freed by an hourly sweep.

I deleted an item and it is still on my listing

The listing keeps its own copy. Delete the post itself to remove it.

I marked an item traded and an old post still offers it

It should show as traded there. A post already open in somebody’s browser keeps what it loaded.

My condition wording changed

Your moderators re-worded the list. An item keeps the condition it was saved with and still shows it. Editing the item lets you pick from the current list.

Add item stopped working

Where the app cannot read your subreddit’s settings it refuses to act on guesses, so publishing, offers and adding items stop together. It clears on its own.

Publishing

Reddit asked whether the app can post as me

That is how the post ends up under your name rather than the app’s. Refusing cancels the publish. The sequence.

The button says Photos needed

Your subreddit requires photos on some or all items. The rows that need them are named under the button, and you can add photos without leaving the composer.

The button says Max N per listing

Untick some. The chip at the top of the composer counts you against the cap.

My region will not save, or will not publish

A region always saves. Publishing is where the format is enforced. The details step checks the box as you type and shows the shapes your subreddit accepts, so nothing you typed is lost to a rejected region. Your moderators may have changed the format.

The title is not what I expected

Reddit caps a title at 300 characters. Wants are shortened first, then items become +N more. Nothing is lost: the body carries both lists in full. How the title is built.

I lost my ticked items

Leaving the composer discards the selection. Add a missing item from inside it.

I want to take my listing down

Delete the post on Reddit, or mark the items traded. Deleting also erases its offers and its trades. Taking a listing down.

I am refused on a rule my subreddit did not set

Settings take about a minute to reach the app, and the composer can show the older rules while the server judges by the newer ones. Close the hub and reopen it.

Offers

It says I already have an offer on this listing

One open offer per listing. Withdraw the one you have, then make another. One at a time.

The Counter button is gone

Three reasons, and the app says which: six rounds used, not your move, or the offer is resolved. Accept, decline and retract still work. Countering.

I cannot retract my offer

It has been accepted. The way out is backing out of the trade.

An offer disappeared from my inbox

The comment behind it was deleted, or removed, which counts as the same thing. Approving it back does not restore the offer. Offers also expire at 30 days. The warning.

I cannot add their items to my counter

Either your subreddit keeps inventories private, or they have nothing on a live listing post right now. Only posted items can be added, because anything you are shown of somebody else’s has to be something they published. A lister countering can always drop staked items, whichever it is.

My offer posted but is not in their inbox

The comment went up and the app’s copy did not. The offer is real and visible in the thread. Do not post it again.

There is no cash field

Your subreddit has asking prices switched off, which removes prices and cash everywhere.

Trades

My trade closed itself

It passed its deadline with steps outstanding. Both sides’ items were freed and a notice went in the thread. The deadline.

The Back out button is gone

Somebody has marked their half sent. Once goods are moving the trade runs to its deadline instead.

We both confirmed and my flair did not change

Your subreddit may not write flair at all, or may use its own bot, in which case there is a button to post the line it reads. Trade Post keeps its own count either way. The three modes.

The confirmation button is not there

It appears only where your subreddit runs its own bot and has named it, and only for 14 days after the trade resolves.

My items were marked traded when the trade closed

An item you marked sent stays traded, because it left. Anything not sent goes back to available.

I cannot find where to save my address

Trade Post no longer stores shipping addresses or payment handles of any kind, so there is nowhere to save one. Message on the trade card opens Reddit’s composer with the trade already filled in. Messaging the other trader.

Why can the app not just keep my shipping details

Reddit’s app review does not permit it. Storing a shipping address or a payment handle makes Trade Post a holder of personal information, and the feature was removed rather than kept under a narrower rule. What is kept.

My saved details are gone

The feature was removed. Nothing in the app can read what was saved, and each record deletes itself within 90 days of its last use. Privacy policy.

The Message button took me out of the app

That is Reddit’s own message composer, prefilled with the listing and a link to the thread. Nothing you type there passes through Trade Post.

The reply did not post but the trade moved

The trade is recorded and the comment is not. Say so in the thread. Do not press the button again.

Everything else

A comment came from the app's account instead of mine

The action still counted. Where a subreddit’s bot reads that comment it will credit the app’s account, so say so in the thread.

Tapping a username does nothing

Your subreddit keeps inventories private.

Their shelf is empty but I know they have items

That screen shows only what they have on a live listing post, not everything they hold. Listing posts expire after 90 days, so a trader who has not posted recently shows nothing. Seeing another trader’s items.

My tracking number was refused

Letters, digits, spaces and hyphens only. The field is for a tracking number, not a note to the other side; use Message for that. Tracking.

I edited an item and the listing body did not change

The body rewrite is best-effort and can fail quietly. What the post shows in the app is always current; only the plain-text body that old Reddit and automod read can lag. Editing the item again retries it.

I cannot report my own listing

There is no Report on your own post or comment. Delete it on Reddit instead, which does more than a report would. Reporting.

My data is gone

Almost everything expires, the shortest at 30 days. The full table.

A changed setting has not taken effect

About a minute, subreddit-wide. A hub already open keeps the rules it opened with, so close it and reopen it. Reloading does not help.

Nothing tells me an offer arrived

There are no notifications. The hub badges its tabs while it is open, and the replies the app posts land in your Reddit inbox.

Still stuck

Anything on this page that did not match, or a message the app gave you that is not here: Getting help. Rules, removals and bans are the subreddit’s, not Trade Post’s, so those go to its moderators.