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r/tradepostdevvit. Setup questions, “is this supposed to happen”, feature requests, and anything you would rather say in your own words.

File a bug

The issue tracker. Something that fails the same way twice, with steps that reproduce it.
Start with troubleshooting for traders or troubleshooting for moderators first. Most of what gets asked is a timing question with a known answer: settings take about a minute to reach an open hub, a new moderator can wait ten minutes for Mod tools, and almost every record in the app expires on a clock. To reproduce something without doing it in a live subreddit, use r/tradepostplayground. Trade Post is installed there and nothing in it is a real trade.

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What to include

A report is easier to act on than a description. Whichever place you use:
  • The subreddit. Every setting is per subreddit, and most surprising behaviour is a setting somebody changed.
  • What you tapped, and what happened instead. The screen name is enough: Inventory, New post, Offers, Trades, Mod tools.
  • The exact wording of any message. Error text in Trade Post is specific, and the wording is usually the fastest route to the cause.
  • Your Reddit username, if the problem is about your own records. Not required to file, but nothing about an account can be looked up without it.

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What not to include

Never post shipping or payment details in either place. Trade Post does not store them at all, traders exchange them in Reddit messages, and neither the subreddit nor the issue tracker is private. What is kept, and for how long.
Trade Post is not run by Reddit, and neither of these places can act on a subreddit. Rule disputes, removals and bans belong with the moderators of the subreddit you were trading in.
Reporting a listing or an offer is a different thing from both of these, and it has a button in the app. It goes to the moderators of the subreddit you are in, who are the people who can act on it. See reporting.